Refund policy
Return & Refund Policy
At Paws & Pastries Co, we lovingly handcraft all of our treats in small batches using fresh, natural ingredients. As our products are perishable food items, we are unable to accept returns or exchanges once an order has been placed.
No Returns or Exchanges Due to the perishable nature of our handmade treats, all sales are final. We appreciate your understanding as a small batch, artisan bakery.
Damaged or Faulty Items We take great care in packaging every order, but if your order arrives damaged, defective, or not as described, please contact us within 48 hours of delivery at [your email address] with:
- Your order number
- A photo of the damaged or faulty item
We will assess each case and offer a replacement or refund where appropriate.
Allergies & Ingredients Please review all product ingredients carefully before purchasing. We are unable to offer refunds due to allergic reactions if ingredients were listed on the product page.
Questions? If you have any concerns about your order, please don't hesitate to reach out — we're a small family business and we genuinely care about every single order. 🐾
With love, The Paws & Pastries Co. Family